Best fit
- Self-serve
- One simple call path your team can configure and test.
- Managed build
- Connected workflows that need one owner for setup and ongoing care.
A caller asks for a booking while you’re with a customer
“Can someone book me?” Self-serve leaves setup to your team; managed implementation maps the call path and handoffs.
Compare the responsibilities
Self-serve suits a simple path your team can maintain; a managed build assigns configuration and agreed ongoing care to a builder.
Who owns configuration
- Self-serve
- Your team configures questions, tools, routing, and changes.
- Managed build
- A builder maps, connects, tests, and tunes the agreed call path.
Cost
- Self-serve
- Prices vary by tool, features, and call volume. Compare the subscription with your team's setup and maintenance time.
- Managed build
- ThryvHQ Phone is $297/month with setup from $1,497 one time; 500 minutes are included, then 25¢ per minute.
Time to live
- Self-serve
- Open-ended
- Managed build
- Agreed up front, in writing
When a call goes off-script
- Self-serve
- Your team maintains the rules for capturing context and reaching a person.
- Managed build
- The build defines handoffs; judgment calls still go to a person.
When is self-serve the better choice?
Choose self-serve when calls follow one simple path and your team can maintain it.
When might managed implementation make sense?
Choose managed implementation when calls cross systems or handoffs need an owner; the assessment may still recommend self-serve.