The short version: the assistant transcribes the calls it handles so it can write you a summary, your data stays in your own account, and you can have it deleted. The details below are the same ones in our Privacy Policy and Terms of Service.
Calls the assistant handles are transcribed so it can capture the request, book the appointment, and send the summary. Recordings and transcripts are stored in your account and used to run your call path and check quality. Callers are told they are speaking with an assistant.
Recording is part of how the assistant works and cannot be switched off for an individual build.
There is no automatic per-customer retention schedule. If you request earlier deletion, data is deleted from active systems within 30 days of a verified request; backup copies roll off within 90 days.
You choose where summaries go when we set up your call path, such as a phone number for texts, an email inbox, your calendar, or CRM, and you can change that list whenever you like. Nothing is sent anywhere you have not named. Account access is limited to the ThryvHQ people who build and maintain your system; call details are looked at only to build, fix, or tune your assistant.
The assistant says it is an assistant; it never pretends to be a person. The assistant does not play a recording notice unless your build includes one; on the setup call we go through where your callers are and add the notice your call path should play. Under our Terms you are responsible for meeting the recording-consent and AI-disclosure rules that apply to your business, and we configure the assistant to help you meet them.
ThryvHQ operates from the United States. The platform we build on is U.S.-based and, like most cloud services, may use affiliates and service providers in other countries to operate and support it, under data-processing agreements; our Privacy Policy covers those transfers. Data is encrypted in transit and at rest, access is role-based on a least-privilege basis, and your business data is never shared with other clients. Neither ThryvHQ nor our platform provider uses your calls or business data to train general AI models; the AI services that process a call use it only to provide that call.
Email hello@thryvhq.com with the subject "Data Deletion Request." Once we verify it is you, data is deleted from active systems within 30 days, and backup copies roll off within 90 days. Billing records are kept for seven years because tax law requires it.
Questions? hello@thryvhq.com or (866) 579-7790. Read the full Privacy Policy and Terms of Service.
