Terms of Service

By accessing or using the services provided by ThryvHQ ("Company," "we," "us," or "our"), including our website, AI automation platform, voice agents, workflow tools, and any related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a business or organization, you represent that you have the authority to bind that entity. These Terms incorporate our Privacy Policy by reference.

ThryvHQ provides AI-powered automation platforms for businesses, including but not limited to:

• AI voice agents for inbound and outbound call handling
• Automated appointment scheduling and calendar management
• Workflow automation and business process optimization
• Customer communication management (SMS, email, chat)
• Analytics dashboards and performance reporting
• Integration with third-party business tools and platforms

To use our Services, you must:

• Provide accurate, complete, and current registration information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized use of your account
• Be at least 18 years of age or the age of majority in your jurisdiction

You are responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these Terms.

Our Services are offered through tiered subscription plans. By subscribing, you agree to the following:

• Billing: Subscription fees are billed monthly or annually as selected. All fees are in U.S. dollars unless otherwise stated.
• Auto-Renewal: Subscriptions automatically renew at the end of each billing period unless cancelled prior to the renewal date.
• Price Changes: We may adjust pricing with 30 days' written notice. Continued use after a price change constitutes acceptance.
• Overages: Usage exceeding plan limits (e.g., call minutes, API requests) may incur additional charges as specified in your plan details.
• Setup Fees: Some services require a one-time setup fee, quoted and agreed before work begins. Setup fees cover configuration work performed at the outset and are non-refundable once that work has started.
• Refunds: Subscription fees already billed are not refunded on cancellation. Service continues through the end of the paid period.

By using our AI-powered features, you acknowledge and agree that:

• AI Limitations: AI systems may occasionally produce inaccurate or unexpected responses. You are responsible for reviewing AI-generated outputs and decisions that materially affect your business or customers.
• Call Handling: AI voice agents act on your behalf when interacting with your customers. You are responsible for ensuring these interactions comply with applicable laws, including call recording consent requirements.
• Disclosure: You agree to comply with all applicable laws requiring disclosure that callers are interacting with an AI system. We provide configurable disclosure settings to help you meet these requirements.
• Training Data: You grant us a limited license to review de-identified interaction data solely to improve the configuration and performance of the services provided to you. We do not use your data to train general AI models.
• Business outcomes: Results vary by business, configuration, call volume, and customer interactions.

When using our Services, you agree to:

• Use the Services only for lawful purposes and in compliance with all applicable laws and regulations
• Not use the Services to transmit spam, harassing content, or misleading communications
• Obtain all necessary consents from your customers before using AI services to interact with them
• Comply with industry-specific regulations applicable to your business and telecommunications requirements
• Not attempt to reverse-engineer, decompile, or derive source code from our AI models or platform
• Not use the Services to build a competing product or service
• Provide accurate business information for AI configuration and training
• Ensure that your use of the Services complies with all applicable data protection laws, including GDPR, CCPA, and any local privacy regulations

All rights, title, and interest in the Services, including our AI models, software, algorithms, designs, trademarks, and documentation, are and remain the exclusive property of ThryvHQ. These Terms do not grant you any rights to our intellectual property except the limited right to use the Services during your subscription.

You retain all rights to your business data, customer information, and content that you provide through the Services. You grant us a limited license to process this data solely for the purpose of providing and improving the Services.

• Platform availability may vary due to maintenance, third-party providers, internet outages, or force majeure events
• Scheduled maintenance windows will be communicated in advance when possible
• We are not liable for service disruptions caused by third-party providers, internet outages, or force majeure events
• Enterprise plan customers may be eligible for custom Service Level Agreements (SLAs) with defined remedies

• You own all data you provide to or generate through the Services ("Your Data")
• Upon termination, you may request an export of Your Data within 30 days. After this period, we may delete Your Data from our systems in accordance with our data retention policies
• We will provide data exports in commonly used formats (CSV, JSON) where technically feasible

Data Processing

We process Your Data in accordance with our Privacy Policy, which describes our data collection, use, retention, and deletion practices in detail. Key commitments include:

• We act as a data processor on your behalf for customer data processed through our AI services
• We will enter into a Data Processing Agreement (DPA) upon request for customers subject to GDPR or similar regulations
• We implement appropriate technical and organizational measures to protect Your Data
• We promptly notify you of any data breach affecting Your Data, within 72 hours of becoming aware
• We do not sell, rent, or share Your Data for purposes unrelated to providing the Services

Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the course of the service relationship. This includes business strategies, customer data, pricing information, and technical details. Confidentiality obligations survive the termination of these Terms for a period of two (2) years.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• ThryvHQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, profits, data, or business opportunities
• Our total liability for any claim arising from or related to these Terms shall not exceed the amount you paid to us in the twelve (12) months preceding the claim
• We are not liable for damages resulting from AI-generated responses, missed calls due to technical failures, or actions taken based on AI recommendations

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded or limited by applicable law (including GDPR).

You agree to indemnify, defend, and hold harmless ThryvHQ, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from: (a) your use of the Services, (b) your violation of these Terms, (c) your violation of any third-party rights, including data protection rights, or (d) any content or data you provide through the Services.

• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
• We may suspend or terminate your access immediately if you violate these Terms or engage in fraudulent or abusive activity
• Upon termination, your right to use the Services ceases immediately, except for data export rights as described in Section 9
• Sections regarding intellectual property, limitation of liability, indemnification, confidentiality, and governing law survive termination

For details on what happens to your data after termination, including retention periods and deletion procedures, see our Privacy Policy, Section 7.

Any disputes arising from these Terms or the Services shall be resolved as follows:

• Informal Resolution: The parties shall first attempt to resolve disputes through good-faith negotiation for a period of 30 days.
• Arbitration: If informal resolution fails, disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.
• Class Action Waiver: You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.

For EEA/UK users: Nothing in this section limits your right to bring proceedings before the courts of your country of residence, or to lodge a complaint with your local data protection authority regarding data protection matters.

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. Any legal proceedings not subject to arbitration shall be brought in Virginia.

For consumers in the European Union: This choice of law does not deprive you of the protection of mandatory consumer protection rules in your country of residence.

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or through a notice on our website at least 30 days before taking effect. Your continued use of the Services after the effective date constitutes acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use and cancel your subscription.

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and ThryvHQ.
• Severability: If any provision is found unenforceable, the remaining provisions remain in full force.
• Waiver: Failure to enforce any provision does not constitute a waiver of that provision.
• Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights freely, provided the assignee agrees to be bound by these Terms.
• Force Majeure: Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, pandemics, or government actions.

If you have questions about these Terms, please contact us at:

For privacy-related questions, please see our Privacy Policy or contact hello@thryvhq.com.